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Please read the FAQ's below. If you can't find the answer you are looking for our email is at the bottom of the page!


Is Salix Lotion safe?

Instead of damaging the hair root, like laser hair removal, Salix Lotion gradually shrinks the root so it shrivels up and stops growing. The process is similar to male pattern baldness which leads to permanent hair removal. It is kind and gentle on the skin and reduces hair growth without damaging the surrounding tissue.


What are the ingredients in Salix Lotion?

Purified water, Cetearyl alcohol, PEG-20 Glyceryl Stearate, Ceteth-24, Glyceryl monostearate, Thymus vulgaris (Thyme) oil, Arctium lappa root extract, Lavandula angustifolia (lavender) extract, Glycerin, Prunus amygdalus dulcis (sweet almond) oil, Hydrogenated jojoba oil, Polyquaternium, Tocopherol (Vitamin E), Propylparaben, Methylparaben, Perfume.


How long does it take to see results?

Apply lotion after every wax or shave for 4 – 6 weeks until hair growth has significantly reduced. Apply the cream using your finger tips and rub a generous amount into the skin until it's completely absorbed. Results should be achieved in 4-6 weeks with continuous use.


I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our HashtagZD team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly.


Help, I think my order is lost/hasn’t been delivered?

Think your order might be lost in transit? Although our delivery service quote us 2-14 business days for delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.

If your item still hasn’t been delivered within 30 days, please contact us and we can launch an investigation with delivery service.


Do you have a returns policy?

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer free returns for 30 days from date of delivery/receiving of order.


How long does it take for my refund to be processed?

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.


How secure is your payment?

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.


How do I use a discount code?

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order.


How do I contact you?

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is hashtagzd2@gmail.com OR visit Contact us page.


Please note that email is the best method of contacting us as it allows us to keep a paper trail of any issues you may have had with your order.

Our Contact email: hashtagzd2@gmail.com